As you consider the many alternatives for sources of packaging machinery, one of the questions that you may ask is "Why choose Campbell Wrapper?"
I think the Campbell difference can be summed up in three key factors:
1. Dedication to Our Customers' Success
If your goal is to purchase the lowest cost machine, we will not be your choice. Your total operating cost is not only the cost of the machine, but is also determined by operating speed, uptime, usage of film, cost
to maintain, durability and longevity. When this total cost of ownership is considered, Campbell Wrapper is the only choice.
Our reputation for reliability is a result of solid, time-tested mechanical designs and leading-edge PLC-based control systems. With Campbell’s open architecture software and Allen-Bradley hardware, you will never be left in the dark with a “black box”.
Our commitment to you doesn’t end when we ship your machine. Our internal parts manufacturing capacity gives us the ability to provide spare parts, made to original equipment specifications, on a timely basis, and on an emergency basis when necessary. Our staff of experienced service technicians is ready to assist when you need to call on their expertise. They are located around the U.S. and are supplemented by factory-based machine testers who also travel to customer sites as needs arise.
Building durable, long-lasting equipment is in our genes. It goes back to production of the first flow-wrapper in the U.S. by our business in the late 1940s, then known as a “Campbell Wrapper” from the Hudson-Sharp Machine Company. Our lineage continued through the FMC and SASIB years, and since 2001 we have operated in the current ownership and operating structure of Campbell Wrapper Corporation. Our installed base of machines numbers in the thousands, every one built with our customers' success in mind.
2. Focus on Building Customer Partnerships
This starts with us listening and acting in what I call 3-Ss, safety, sanitation, and simplification. When you asked for safe machines that didn’t sacrifice efficiency, we responded. When you asked for machines with better sanitation and cleanability, we responded. And as you are asking for simplification, to help you meet your employees where they are, we have and are responding.
Working together with you on custom-engineered applications is a Campbell strength. No matter how unusual your need, chances are we have designed something similar before. And in the rare case when we haven't, our new lab and demo areas support our ingenious development work to create exactly what you need.
Our employees aim to build a long-term relationship with you. You will get to know our people, our engineers, assemblers, field service technicians, and customer support representatives, not only our salespeople. Even though their paychecks say “Campbell”, our employees know they work for you, and that's the way we want it. We work to earn your partnership by being honest and fair in our dealings, timely in our response, and uncompromising in the quality of all that we do.
Are we perfect? No, but if we stumble, you can be assured we will not try to make our problem into yours. We will get to the root of the problem and solve it in a timely manner.
3. Stability of Private, "Hands-On" Ownership
We're family-owned with two of the next generation actively involved in the business. We have no other shareholders, no private equity masters to satisfy, and no business debt. Actions and decisions result from what best contributes to building the long-term success of the business, knowing that our continued success only comes from building partnerships with and contributing to the success of our customers.
Our business is not that complicated. We don’t chase fads. Our decision making might best be described as “applied common sense”. Our mission is to offer a quality product for a fair price, employing a skilled team to design, build, and service the equipment. Some might call that philosophy “old fashioned”. Well, it might be old fashioned…but it doesn’t go out of style.
If you are already a customer-partner of ours, THANK YOU for your business and your trust! If you are not yet, our Campbell team is eager for the opportunity to earn your business, your trust, and your partnership.
Thank you!
John Dykema
President